Return & Refund Policy

Last Updated: June 18, 2026

Thank you for shopping at Musemora. We want our customers to clearly understand how returns, replacements, and refunds are handled before making a purchase.

Musemora is operated by DEWBERRY IT ANALYTICS LLC and currently serves customers exclusively within the United States.

This Return & Refund Policy explains return eligibility, product conditions, damaged or incorrect products, return procedures, processing times, refund timelines, and customer responsibilities.

Please review this policy carefully before placing an order.

1. Return Window

Eligible products may be returned within 30 days of delivery.

The return period begins on the date the applicable shipping carrier records the order as delivered.

To be eligible for a return, you must contact us within this 30-day period.

Requests submitted after the return window has expired may not be eligible for a return or refund, except where otherwise required by applicable law.

2. Return Eligibility

To qualify for a standard return, the product must generally meet the following conditions:

• The return request is submitted within 30 days of delivery;

• The product is unused and unworn, except as reasonably necessary to inspect it;

• The product has not been washed;

• The product has not been altered or modified;

• The product is returned in substantially the same condition in which it was received;

• Original tags or product packaging are included when applicable;

• The customer can provide valid proof of purchase from Musemora;

• The product is not otherwise excluded from return eligibility under this policy.

We reserve the right to inspect returned products before approving a refund.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

3. Return Requests

To request a return, contact our customer support team by email:

support@musemora.com

Please include:

• Your full name;

• Order number;

• Email address used for the order;

• Product you wish to return;

• Reason for the return;

• A description of the issue, where applicable;

• Photographs of the product when the item is damaged, defective, incorrect, or otherwise has a visible issue.

Providing complete information helps us review your request more efficiently.

4. Response Time for Return & Refund Requests

Our customer support team will review return, refund, replacement, and order issue requests during our regular support hours.

Customer Request Response Time: Within 2 business days

We aim to provide an initial response to eligible customer service requests within 2 business days after receiving the request.

If additional information, photographs, order details, or other documentation is needed, we may request that information before completing our review.

Business days are Monday through Friday, excluding U.S. federal holidays.

Customer Support Hours: Monday - Friday: 9:00 AM - 5:00 PM ET

5. Return Authorization

Please contact us and receive return instructions before sending any product back.

Once we review your request, we will provide applicable return instructions, including where the product should be sent if a physical return is required.

Do not automatically return products to 825 EASTERN BYPASS, Richmond, KY 40475, US.

Our business address may be used for business identification and correspondence and is not necessarily the return facility for every product.

Because applicable products may be produced and fulfilled by different production or fulfillment facilities, the correct return location may depend on the product and order.

Products sent to an unauthorized address may delay the return process.

6. Return Shipping Costs

For eligible returns resulting from customer preference, ordering the wrong size, selecting the wrong color, or another reason not caused by an error or defect, the customer is responsible for applicable return shipping costs.

For a verified damaged, defective, or incorrect product caused by us or our fulfillment process, Musemora will be responsible for the applicable resolution and will provide return instructions where a physical return is required.

Do not send a product back before receiving return instructions from our customer support team.

7. Damaged Products

If your product arrives damaged, contact us at support@musemora.com within the applicable return period.

Please provide:

• Your order number;

• A description of the damage;

• Clear photographs showing the damaged area;

• A photograph showing the overall product;

• Photographs of the packaging where relevant.

We will review the information provided and determine an appropriate resolution in accordance with this policy.

Depending on the circumstances, an eligible resolution may include a replacement or refund.

We may not require a physical return when photographs or other evidence are sufficient to verify the issue.

8. Defective Products

If you believe your product has a manufacturing or printing defect, contact support@musemora.com and provide your order number, description of the defect, and clear photographs showing the issue.

Normal characteristics of the product or minor variations resulting from materials, production processes, or display differences do not necessarily constitute defects.

Each claim will be reviewed based on the information provided and the condition of the product.

9. Incorrect Products

If you receive a product that is materially different from what you ordered, such as:

• The wrong product;

• The wrong design;

• The wrong size compared with your confirmed order;

• The wrong color compared with your confirmed order;

• Another material fulfillment error;

please contact us at support@musemora.com.

Include your order number and clear photographs showing the item received.

Once the issue has been verified, we will provide the appropriate resolution and instructions.

10. Wrong Size or Color Selected by Customer

Customers are responsible for reviewing product options carefully before completing checkout.

If the size, color, design, quantity, or other product option received matches the option selected and confirmed on the customer's order, the product is not considered incorrect solely because the customer later determines that another option would have been preferable.

Eligible returns based on customer preference remain subject to the conditions, return window, and return shipping requirements described in this policy.

We strongly recommend reviewing available size information and product details before placing an order.

11. Change-of-Mind Returns

Eligible products may be returned within the stated 30-day return window if you change your mind, provided the product satisfies the return conditions in this policy.

For change-of-mind returns:

• The product must remain eligible under Section 2;

• The customer must contact us before returning the item;

• The customer is responsible for applicable return shipping costs;

• Original shipping charges are not refundable unless otherwise required by law;

• Refunds are subject to inspection and approval after the eligible return is received.

12. Non-Returnable Items

The following products may not qualify for standard returns unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Products that have been worn beyond reasonable inspection;

• Washed products;

• Used products;

• Products altered or modified after delivery;

• Products damaged after delivery through misuse or improper care;

• Products returned outside the applicable return window;

• Products not purchased directly through Musemora;

• Products specifically identified as final sale or non-returnable before purchase, where permitted by applicable law.

An item being produced using a print-on-demand process does not by itself eliminate remedies for products that are damaged, defective, or materially different from the customer's confirmed order.

13. Exchanges

We do not guarantee direct product exchanges.

If you would like a different size, color, or other product option, please contact support@musemora.com.

Depending on the circumstances, we may instruct you to complete an eligible return under this policy and place a new order for the desired product.

This helps ensure that the correct product variation is processed through our ordering and fulfillment system.

14. Return Shipping Instructions

If your return is approved and a physical return is required, our customer support team will provide return instructions by email.

Please follow those instructions carefully.

Where applicable, we recommend using a trackable shipping service and retaining your shipping receipt and tracking information until the return has been completed.

Unless we confirm otherwise, Musemora is not responsible for customer-return packages lost before reaching the designated return location where the customer is responsible for return shipping.

15. Return Processing Time

After an eligible returned product is delivered to the designated return location, please allow:

Return Processing Time: Up to 3 business days

During this period, the returned product may be inspected to confirm that it meets the applicable return conditions.

The return processing period begins when the eligible return is recorded as delivered to the designated return location, not when the customer originally ships the package.

We will notify you by email regarding the outcome of the return review where applicable.

16. Refund Approval

If your return or refund request is approved, the applicable refund will be processed according to this policy.

The amount refunded depends on the circumstances of the return.

For an eligible standard return, the refund generally covers the eligible returned product purchase amount.

Original shipping charges are generally non-refundable for customer-preference returns unless otherwise required by applicable law.

For verified errors attributable to us, such as eligible damaged, defective, or incorrect products, the applicable resolution will be determined based on the circumstances and this policy.

17. Refund Processing Time

Once a refund has been approved, Musemora will submit the applicable refund within:

Refund Processing Time: Up to 3 business days after refund approval

Refunds will generally be issued to the original payment method used for the purchase.

After we submit the refund, your bank, credit card issuer, or payment provider may require additional time to process and post the funds to your account.

This additional bank or payment-provider processing period is outside our direct control.

Depending on your financial institution, it may take additional business days for the refund to appear on your account or statement.

18. Refund Method

Approved refunds will generally be returned to the original payment method used to place the order.

We do not normally issue refunds to a different payment method.

If the original payment method is no longer available or another payment issue occurs, contact us at support@musemora.com so we can review the situation.

19. Original Shipping Charges

For customer-preference returns, original shipping charges are generally non-refundable.

For orders that originally qualified for free shipping, there was no original shipping fee charged to refund.

If a refund results from a verified damaged, defective, incorrect, or otherwise improperly fulfilled product, the applicable refund or replacement will be handled according to the circumstances of the claim and applicable law.

20. Return Shipping Charges

For standard returns based on customer preference, the customer is responsible for the cost of returning the product.

Return shipping costs are not deducted or charged without disclosure.

If the return is required because we sent an incorrect product or the product is verified as damaged or defective upon delivery, we will provide appropriate instructions and cover applicable return shipping where a physical return is required.

21. Partial Refunds

In limited circumstances and where permitted by applicable law, only a partial refund may be appropriate if a returned product does not meet all standard return conditions.

Examples may include products returned with missing components or products showing condition changes not caused by reasonable inspection.

Any such determination will be based on the circumstances of the return and applicable law.

We will not apply an undisclosed restocking fee to an otherwise eligible return.

22. Restocking Fees

Musemora does not charge a standard restocking fee for eligible returns.

Customers may still be responsible for return shipping costs for customer-preference returns as described in this policy.

23. Order Cancellations

If you wish to cancel an order, contact support@musemora.com as soon as possible.

Because applicable products may use a print-on-demand model, production may begin shortly after an order is placed.

We cannot guarantee cancellation after an order has entered production, fulfillment, or shipment.

If an order is successfully canceled before fulfillment and payment has already been collected, the applicable refund will be processed according to the refund timeline described in this policy.

Once an order has shipped, it cannot be canceled as an unshipped order. Any applicable return request must instead follow this Return & Refund Policy.

24. Packages Lost in Transit

If tracking information indicates that your order may have been lost in transit, contact us at support@musemora.com.

Please provide your order number and available tracking information.

We will review the shipment information and may work with the applicable shipping or fulfillment provider to investigate.

An appropriate resolution will be provided for eligible verified lost shipments.

25. Packages Marked as Delivered but Not Received

If carrier tracking indicates that your package has been delivered but you cannot locate it, first:

• Verify your shipping address;

• Check around the delivery location;

• Check with household members;

• Check with neighbors where appropriate;

• Review carrier delivery information.

If the package still cannot be located, contact support@musemora.com with your order number and tracking details.

We will review the available information and assist with the appropriate next steps.

26. Refused or Undeliverable Packages

Packages may be returned because of an incorrect or incomplete shipping address, refusal of delivery, unsuccessful delivery attempts, or another carrier-related reason.

If your package is returned as undeliverable, contact support@musemora.com.

Eligibility for reshipment or refund will depend on the circumstances, applicable shipping costs, this policy, and applicable law.

Customers are responsible for providing accurate shipping information when placing an order.

27. Refunds for Orders Purchased With Discounts

If an eligible returned product was purchased using a discount or promotional offer, the refund will generally be based on the amount actually paid for the eligible returned product rather than its undiscounted retail price.

Promotional codes and discounts generally have no cash value and are not separately refundable.

28. Multiple-Item Orders

If you return only part of a multi-item order, any approved refund will apply to the eligible returned item or items.

Returning one item does not automatically cancel or refund other products in the same order.

If products from the same order were delivered separately, return eligibility will generally be determined using the applicable delivery date for the product involved.

29. Chargebacks and Payment Disputes

We encourage customers to contact us first at support@musemora.com if there is a problem with an order.

This allows us to review the order and determine whether a return, replacement, refund, or other resolution is appropriate.

Nothing in this policy prevents customers from exercising any rights available through their payment provider or applicable law.

30. Customer Responsibilities

Customers are responsible for:

• Reviewing product descriptions before purchasing;

• Selecting the correct product, size, color, design, and quantity;

• Providing an accurate shipping address;

• Inspecting products after delivery;

• Contacting us within the applicable return window;

• Providing accurate order information when requesting assistance;

• Following return instructions provided by our customer support team;

• Returning eligible products in the required condition when a physical return is requested.

Failure to follow applicable return instructions may delay processing.

31. Return & Refund Timeline Summary

For clarity, our standard return and refund timeline is:

Return Request Window: Within 30 days of delivery
Initial Customer Support Response: Within 2 business days
Return Processing Time: Up to 3 business days after an eligible return is received
Refund Processing Time: Up to 3 business days after refund approval
Refund Method: Original payment method
Standard Restocking Fee: None
Customer-Preference Return Shipping: Paid by customer
Damaged/Defective/Incorrect Item Return Shipping: Covered by Musemora where a physical return is required
Customer Support Method: Email

Additional time required by banks, card issuers, payment providers, or return shipping carriers is separate from the processing periods listed above.

32. Relationship With Our Shipping Policy

Shipping and delivery matters are also governed by our Shipping Policy.

Our standard order timeline is:

Processing & Handling Time: Up to 3 business days
Estimated Total Delivery Time: Approximately 5–11 business days

Please review our Shipping Policy for complete information regarding shipping charges, delivery estimates, tracking, shipping addresses, and delivery issues.

33. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes in our products, operations, procedures, or applicable legal requirements.

When changes are made, the updated policy will be published on this page and the Last Updated date will be revised.

The policy applicable to a particular purchase will be determined according to the version applicable to that transaction and applicable law.

34. Contact Us

If you have questions about a return, refund, damaged product, incorrect product, cancellation, or an existing order, please contact us by email.

Store Name: Musemora
Business Name: DEWBERRY IT ANALYTICS LLC
Business Address: 825 EASTERN BYPASS, Richmond, KY 40475, US
Customer Support Email: support@musemora.com
Customer Support Hours: Monday - Friday: 9:00 AM - 5:00 PM ET

Customer Request Response Time: Within 2 business days

Customer support and return/refund requests are handled through:

support@musemora.com

For faster assistance, please include your order number and a clear description of your request.

Last Updated: June 18, 2026