Terms of Service

Last Updated: June 18, 2026

Welcome to Musemora. These Terms of Service govern your access to and use of our website, products, services, and purchases made through our online store.

Musemora is operated by DEWBERRY IT ANALYTICS LLC (“we,” “us,” or “our”).

By accessing our website, browsing our products, creating or submitting an order, or otherwise using our services, you agree to be bound by these Terms of Service and any policies referenced in them.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, you should not use our website or purchase products from Musemora.

1. About Musemora

Musemora is an online retail store operated by:

Business Name: DEWBERRY IT ANALYTICS LLC
Business Address: 825 EASTERN BYPASS, Richmond, KY 40475, US
Customer Support Email: support@musemora.com
Customer Support Hours: Monday - Friday: 9:00 AM - 5:00 PM ET

We currently sell and ship products exclusively within the United States.

Customer service inquiries are handled through email. You may contact us at support@musemora.com during our listed customer support hours.

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

By using our website, you represent that you are legally capable of entering into a binding agreement or are using the website under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.

You agree not to use our website:

• For any unlawful, fraudulent, or unauthorized purpose;

• To interfere with or disrupt the operation or security of the website;

• To attempt to gain unauthorized access to our systems or other users' information;

• To transmit malicious code, viruses, or other harmful technologies;

• To scrape, copy, reproduce, or exploit website content in violation of applicable law or our intellectual property rights;

• To provide false, misleading, fraudulent, or inaccurate information when placing an order or contacting us;

• To engage in activity that may damage, disable, overburden, or impair our website or services.

We reserve the right to restrict or terminate access to our website when we reasonably believe these Terms have been violated.

3. Products and Product Information

Musemora offers design-focused products, which may include apparel and other printed lifestyle or gift-oriented products depending on our current collections.

We make reasonable efforts to present product descriptions, specifications, sizes, colors, artwork, photographs, and other information as accurately as possible.

However, actual product appearance may vary slightly from images displayed on your device due to factors including:

• Screen and display settings;

• Lighting used in product photography;

• Product materials and fabric characteristics;

• Printing and production processes;

• Product size and design placement;

• Normal manufacturing variations.

Such minor variations do not necessarily indicate that a product is defective or incorrect.

Customers are responsible for reviewing the product description, available options, sizing information, color selection, and other relevant information before submitting an order.

4. Print-on-Demand Products

Applicable products offered by Musemora may use a print-on-demand production model.

Under this model, products may be produced after a customer places an order rather than being maintained as finished inventory in advance.

Depending on the product, the selected design may be printed or otherwise applied to the product according to the customer's selected product type, size, color, and available options.

Production and fulfillment may be performed with the assistance of third-party production and fulfillment partners.

The use of fulfillment partners does not change the customer's relationship with Musemora for purchases made through our website. Questions concerning orders placed through Musemora should be directed to us at support@musemora.com.

5. Product Availability

All products and product options are subject to availability.

We may add, modify, replace, discontinue, or temporarily remove products, designs, colors, sizes, or other options from our store.

In some circumstances, a product or selected option may become unavailable after an order has been submitted.

If we are unable to fulfill an ordered item, we may contact you to discuss available options or cancel the affected item and issue an applicable refund.

6. Prices

Product prices are displayed on our website before checkout.

Prices may change from time to time. Unless otherwise required by applicable law, a price change will not affect an order that has already been successfully submitted and accepted at the applicable purchase price.

The total amount presented during checkout may include the product price, applicable shipping charges, taxes, and other charges disclosed before you complete your purchase.

Customers are responsible for reviewing the total purchase amount before submitting payment.

7. Taxes

Applicable sales taxes may be calculated and collected based on the information provided during checkout and applicable tax requirements.

Tax amounts, where applicable, will be displayed during the checkout process.

Customers are responsible for providing accurate billing and shipping information necessary for the proper calculation and processing of their order.

8. Orders

Submitting an order through our website constitutes an offer to purchase the selected products subject to these Terms.

After an order is submitted, you may receive an electronic confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has entered production or been shipped.

We reserve the right, where reasonably necessary, to review, decline, or cancel an order before fulfillment.

Reasons may include, but are not limited to:

• Product or option unavailability;

• Incorrect product or pricing information;

• Payment authorization problems;

• Suspected fraud or unauthorized transactions;

• Invalid or incomplete shipping information;

• Orders that violate these Terms or applicable law;

• Technical or system errors affecting the transaction.

If we cancel an order after payment has been successfully collected and no applicable portion of the order is fulfilled, the relevant amount will be refunded to the original payment method.

9. Customer Information

You are responsible for providing complete and accurate information when placing an order.

This includes, where applicable:

• Your full name;

• Email address;

• Billing information;

• Shipping address;

• Payment information;

• Product selections;

• Size and color selections;

• Other information required to process your order.

You should review your information carefully before submitting your purchase.

If you discover an error after placing an order, contact us as soon as possible at support@musemora.com.

Because print-on-demand orders may move into production shortly after being submitted, we cannot guarantee that an order can be modified or canceled after production has begun.

10. Payments

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout and may change depending on the payment services available through our website.

By submitting payment information, you represent that:

• The information you provide is accurate;

• You are authorized to use the selected payment method;

• You authorize the applicable charges associated with your purchase.

Payments may be processed through third-party payment service providers. Payment information may therefore be subject to the applicable payment provider's terms, security procedures, and privacy practices.

We do not encourage customers to send full payment card information through email or our customer contact form.

11. Payment Authorization and Failed Payments

An order may not be processed if payment authorization fails, is declined, is reversed, or cannot otherwise be completed.

Your bank, card issuer, or payment provider may apply its own authorization procedures or temporary holds. Questions concerning a payment provider's independent processing practices should generally be directed to that provider.

For questions about a payment associated with an order from Musemora, you may contact us at support@musemora.com.

12. Order Changes and Cancellations

If you need to request a change or cancellation, contact us as soon as possible at support@musemora.com and include your order number.

Because applicable products may be produced specifically after an order is placed, production can begin soon after order processing.

We will review requests when possible, but we cannot guarantee that an order can be changed or canceled once it has entered production, fulfillment, or shipment.

Any approved cancellation and applicable refund will be handled according to our published store policies and the circumstances of the order.

13. Shipping Area

Musemora currently accepts orders for delivery within the United States only.

We do not currently offer international shipping.

Customers must provide a valid and deliverable U.S. shipping address during checkout.

Orders submitted with addresses outside our supported delivery area may be declined or canceled.

14. Processing and Shipping

Orders may require processing and production before shipment.

Estimated processing, production, shipping, and delivery information is provided in our Shipping Policy and, where applicable, during checkout or on relevant product pages.

Shipping or delivery estimates are estimates rather than guarantees unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, transportation disruptions, peak-season volume, address issues, or other unforeseen events.

For complete shipping information, customers should review the Shipping Policy published on our website before ordering.

15. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting an order.

If you discover an address error, contact support@musemora.com as soon as possible.

We cannot guarantee that a shipping address can be changed after an order has entered production or fulfillment.

Additional costs or restrictions associated with an incorrect, incomplete, or undeliverable address will be handled according to our applicable Shipping, Return, and Refund policies and applicable law.

16. Tracking Information

When tracking information is available for an order, it may be provided electronically after the order has been shipped.

Tracking updates are generally provided by the applicable shipping carrier and may not appear immediately after a shipping label is created.

If you have concerns regarding your shipment, contact us at support@musemora.com and provide your order number.

17. Delivery Issues

If your tracking information indicates that a package has been delivered but you cannot locate it, you should first check the delivery location, household members, neighbors where appropriate, and any notices or information provided by the carrier.

If you still cannot locate your package, contact us at support@musemora.com with your order number and relevant details.

Delivery-related claims will be reviewed according to our Shipping Policy, Return & Refund Policy, carrier information, and applicable law.

18. Returns and Refunds

Returns, replacements, refunds, and other remedies are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

Eligibility may depend on factors such as the nature of the issue, condition of the product, timing of the request, and other requirements described in the Return & Refund Policy.

Nothing in these Terms is intended to limit any non-waivable consumer rights or remedies available under applicable law.

19. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from the item you ordered, please contact support@musemora.com promptly and follow the procedures described in our Return & Refund Policy.

To help us evaluate the issue, we may request information such as:

• Your order number;

• A description of the problem;

• Photographs showing the product and issue;

• Photographs of packaging where relevant;

• Other reasonable information needed to review the request.

Providing complete information can help us evaluate and resolve eligible claims more efficiently.

20. Returns Without Prior Authorization

Customers should follow the return instructions in our published Return & Refund Policy before sending a product back.

Do not send products to 825 EASTERN BYPASS, Richmond, KY 40475, US unless our Return & Refund Policy or customer support team specifically instructs you to use that address for the applicable return.

Our business or correspondence address is not necessarily the return facility for every product.

Unauthorized returns may delay processing or may not be eligible for a refund where permitted by applicable law and our published policy.

21. Customer Responsibility for Product Selection

Customers are responsible for reviewing their product selections before completing an order.

This includes selecting the appropriate:

• Product;

• Design;

• Size;

• Color;

• Quantity;

• Shipping information;

• Other available product options.

For apparel, customers should review any available sizing information before purchasing.

If you have questions about a product before ordering, contact us at support@musemora.com.

22. Promotions and Discount Codes

From time to time, Musemora may offer promotions, discounts, or promotional codes.

Promotions may be subject to additional conditions, including eligibility requirements, expiration dates, product exclusions, minimum purchase requirements, or usage limitations.

Unless otherwise stated, promotional offers have no cash value and cannot be exchanged for cash.

We may decline the use of a promotional code where it is expired, invalid, used contrary to its stated conditions, or obtained or applied through fraudulent or unauthorized means.

23. Intellectual Property

Unless otherwise indicated, the content made available through Musemora, including our website layout, graphics, product presentation, text, branding, logos, and original design content, is owned by, licensed to, or lawfully used by DEWBERRY IT ANALYTICS LLC and is protected by applicable intellectual property laws.

You may use our website and its content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell, commercially exploit, or create unauthorized derivative works from protected website content without appropriate authorization, except where permitted by law.

24. Third-Party Services

Our website may rely on third-party services for functions such as:

• Payment processing;

• Website infrastructure;

• Order processing;

• Product production;

• Fulfillment;

• Shipping and tracking;

• Analytics or other operational services.

Use of certain third-party services may also be subject to those providers' applicable terms or privacy practices.

We remain responsible for our obligations to customers as required by our published policies and applicable law, but we do not control every independent action or system operated by third-party providers.

25. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Third-party websites are governed by their own terms, policies, and practices.

A link to a third-party website does not necessarily constitute an endorsement of all content, products, or services available through that website.

Customers should review the applicable terms and privacy policies when interacting with third-party services.

26. Privacy

Your use of our website and the handling of personal information are also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, disclosed, and otherwise handled in connection with our website and services.

Please review the Privacy Policy before submitting personal information through our website.

27. Electronic Communications

By placing an order, contacting us, or otherwise interacting with our website, you acknowledge that certain communications may occur electronically.

These communications may include:

• Order confirmations;

• Payment-related notifications;

• Production or fulfillment updates;

• Shipping and tracking information;

• Customer support responses;

• Policy or service-related notices;

• Other transactional communications associated with your use of our services.

You are responsible for providing an accurate email address and for maintaining access to the email account used for your purchase.

28. Customer Support

Musemora provides customer support and accepts customer service inquiries through email.

For questions about products, orders, shipping, returns, refunds, or other customer service matters, contact:

support@musemora.com

Support Hours: Monday - Friday: 9:00 AM - 5:00 PM ET

Contact form submissions made through our Contact Us page may also be delivered to and handled through our email-based customer support process.

Please include your order number when contacting us about an existing purchase.

29. Prohibited or Fraudulent Transactions

We reserve the right to review, decline, cancel, or take reasonable protective measures regarding transactions that appear fraudulent, unauthorized, abusive, or otherwise unlawful.

Examples may include unauthorized use of payment information, intentionally false order information, attempted misuse of promotional offers, or other conduct reasonably indicating fraud or abuse.

Any such action will be taken subject to applicable law.

30. Website Availability

We work to maintain access to our website, but we do not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable due to maintenance, technical problems, security measures, updates, service-provider disruptions, or circumstances outside our reasonable control.

We may modify or update website features and content from time to time.

31. Disclaimer

We make reasonable efforts to provide accurate information about our products and services.

Except for warranties or rights that cannot legally be excluded, our website and services are provided subject to the terms, representations, warranties, and consumer protections required by applicable law.

Nothing in these Terms excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded, restricted, or modified.

32. Limitation of Liability

To the fullest extent permitted by applicable law, DEWBERRY IT ANALYTICS LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of our website or services where such liability may lawfully be limited.

Any limitation or exclusion of liability in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability or customer rights that cannot legally be excluded.

33. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or reasonable costs resulting from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

This provision does not limit any rights or protections that you may have under applicable consumer law.

34. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, policies, operational practices, or applicable legal requirements.

When these Terms are updated, the revised version will be published on this page and the Last Updated date will be changed accordingly.

Your continued use of the website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

The Terms applicable to a particular transaction will be determined according to the version in effect when the transaction occurred, subject to applicable law.

35. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.

36. No Waiver

Our failure to enforce a provision of these Terms on one occasion does not necessarily constitute a waiver of that provision or our right to enforce it in the future.

37. Entire Agreement

These Terms of Service, together with the policies and information incorporated or referenced herein, constitute the agreement governing your use of Musemora and purchases made through our website, subject to any rights that cannot be waived under applicable law.

Relevant policies may include our:

• Privacy Policy;

• Shipping Policy;

• Return & Refund Policy;

• Contact Us information;

• Other policies or terms displayed during checkout or on applicable product pages.

If a specific policy contains more detailed terms concerning a particular subject, that policy should be read together with these Terms.

38. Governing Law

These Terms and your use of Musemora are governed by applicable laws and regulations, without limiting any mandatory consumer protection rights that may apply to you.

Any dispute, claim, or legal proceeding will be handled in accordance with applicable law and any jurisdictional requirements that cannot legally be waived.

39. Questions About These Terms

We want customers to understand the terms and conditions governing their use of our website and purchases from Musemora.

If you have questions about these Terms of Service, an order, payment, shipping, returns, or any other store policy, please contact us by email.

Store Name: Musemora
Business Name: DEWBERRY IT ANALYTICS LLC
Business Address: 825 EASTERN BYPASS, Richmond, KY 40475, US
Customer Support Email: support@musemora.com
Customer Support Hours: Monday - Friday: 9:00 AM - 5:00 PM ET

Customer service inquiries are handled through support@musemora.com.

Last Updated: June 18, 2026